FAQs
What types of products does Stir Labs offer?
Stir Labs specializes in innovative fitness accessories designed to enhance your health journey. Our primary product is the Electric Protein Mixer Cup, which allows for effortless blending of supplements into smooth shakes, catering to the needs of fitness enthusiasts and individuals seeking convenient nutrition solutions.
How does the Electric Protein Mixer Cup work?
The Electric Protein Mixer Cup utilizes a powerful motor to blend your favorite protein powders and supplements with liquid, ensuring a smooth and consistent mixture. This product is designed for ease of use, making it ideal for on-the-go nutrition.
What is the return policy for Stir Labs products?
Stir Labs has a 30-day return policy. Customers can request a return within 30 days of receiving their item, provided the product is in its original condition, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
How can I initiate a return?
To initiate a return, customers should contact us at Stirlabsco@gmail.com. Upon acceptance of the return, we will provide a return shipping label and instructions on how to send the package back to us.
Are there any items that cannot be returned?
Yes, as mentioned in order to have a full refund the product must be in its original condition, unused, with tags and in original packaging. If you have questions about a specific item, please reach out to us for clarification.
What should I do if my product is defective or damaged?
If you receive a defective or damaged product, please inspect the order upon reception and contact us immediately. We will evaluate the issue and take appropriate action to resolve it.
How long does it take to receive a refund?
Once we have received and inspected your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Can I exchange a product?
The fastest way to exchange a product is to return the item you have and, once the return is accepted, make a separate purchase for the new item. This ensures you receive the desired product promptly.